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Delivery and Returns

Delivery and Returns

Shipping

We advise our customers to enter complete physical address when placing order as we do not ship the items to PO Boxes or Parcel Lockers.

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

StarTrack Express

Australia Post

Shipping Rates

The rate charged for the shipping of your order is based on the weight and dimensions of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and be given various options.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

You may return new, unused and unopened items within 30 days of delivery for a full refund.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you change your mind or decide the product is not what you wanted, a return is to be paid for by the customer and they will also incur a 15% re-stocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

1. Please Contact Us to request a refund

service@truckhardware.com.au

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

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